SMTP settings
Use the exact relay hostname from your mySMTP setup email. relayxx.mysmtp.com is only an example.
Shared IP plans are only available to customers in Denmark. All other customers use a dedicated hostname.
Setup by brand
Open Web Based Management
Open a web browser, enter the printer’s IP address, and log in as an administrator.
Navigate to SMTP settings
Go to Network > Protocol > SMTP Advanced Settings.
Enter the SMTP server
In SMTP Server, enter your mySMTP relay hostname (e.g. relayxx.mysmtp.com).
Set the port and encryption
Set SMTP Port to 587 and set SSL/TLS or Security to STARTTLS.
Enable authentication
Turn on SMTP Authentication and enter your mySMTP User Name and Password.
Set the sender address
Enter the Sender E-mail Address (for example, printer@yourdomain.com). This domain must be on your mySMTP account.
Save and test
Click Submit or Apply. Send a test scan-to-email to confirm delivery.
Open Command Center RX
Open a web browser, enter the device’s IP address, and log in with admin credentials.
Navigate to E-mail settings
Go to Function Settings (or Network Settings) > E-mail > SMTP.
Enter the SMTP server
In SMTP Server, enter your mySMTP relay hostname (e.g. relayxx.mysmtp.com).
Set the port and encryption
Set SMTP Port to 587 and set SSL/TLS or Encryption to STARTTLS.
Enable authentication
Turn on SMTP Authentication and enter your mySMTP User Name and Password.
Set the sender address
Enter the Sender E-mail Address (for example, mfp@yourdomain.com). This domain must be authenticated on your mySMTP account.
Save and test
Click Submit or Apply. Send a test scan-to-email to verify.
Open the Sharp web panel
Open a web browser, enter the device’s IP address, and log in as an administrator.
Navigate to SMTP settings
Go to System Settings > Network Settings > Services Settings > SMTP.
Enter the SMTP server
In SMTP Server, enter your mySMTP relay hostname (e.g. relayxx.mysmtp.com).
Set the port and encryption
Set SMTP Port to 587 and set SSL/TLS or Encryption to STARTTLS.
Enable authentication
Turn on SMTP Authentication and enter your mySMTP User Name and Password.
Set the device email
Enter the Device E-mail Address (for example, scanner@yourdomain.com). This domain must be on your mySMTP account.
Save and test
Click Submit or Apply. Send a test scan-to-email to confirm delivery.
Troubleshooting
- Cannot connect: check that your firewall allows outbound traffic on port 587. If blocked, try port 2525 or 25.
- Authentication failed: re-enter your mySMTP username and password. They are case-sensitive.
- Relay denied: the sender address must use a domain authenticated for your mySMTP account. See DNS settings quick explainer.
- No STARTTLS option: on older models, choose TLS or enable the highest available encryption setting and confirm the port is 587.
For general scan-to-email guidance, see Scan to email. For error codes, see Common SMTP errors..png?fit=max&auto=format&n=-Uw4rR8wfyv_xkzc&q=85&s=898bb0b43b6c9dce61441f46ac9ac860)
