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SMTP settings

Use the exact relay hostname from your mySMTP setup email. relayxx.mysmtp.com is only an example.
Shared IP plans are only available to customers in Denmark. All other customers use a dedicated hostname.

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Configure the printer

1

Open Web Image Monitor

Open a web browser and enter the printer’s IP address in the address bar. Log in with administrator credentials.
2

Navigate to SMTP settings

Go to Device Management > Configuration > Network > SMTP.
3

Enter the server address

In SMTP Server, enter your mySMTP relay hostname (e.g. relayxx.mysmtp.com).
4

Set the port and encryption

Set SMTP Port to 587 and set SSL/TLS or Connection Security to STARTTLS.
5

Enable authentication

Turn on SMTP Authentication and enter your mySMTP SMTP User Name and SMTP Password.
6

Set the administrator email

Enter the Administrator E-mail Address (the sender address, such as printer@yourdomain.com). This must match a domain authenticated for your mySMTP account.
7

Save and test

Click OK or Apply to save. Send a test scan-to-email or test notification to verify delivery.

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Troubleshooting

  • Connection timed out: check that your network allows outbound traffic on port 587. If your firewall blocks it, try port 2525 or 25.
  • Authentication failed: double-check your mySMTP username and password. These are case-sensitive.
  • Relay access denied: make sure the Administrator E-mail Address uses a domain on your mySMTP account. See DNS settings quick explainer.
  • STARTTLS not available: if your Ricoh model does not list STARTTLS, select TLS or the highest available encryption setting.
For shared scan-to-email guidance, see Scan to email. For error details, see Common SMTP errors.