Xerox AltaLink and VersaLink SMTP Setup via EWS

SMTP settings

Setting	Value
Server	`relayxx.mysmtp.com` (from your setup email)
Server (shared IP, DK only)	`mail.mysmtp.com`
Port	587
Connection encryption	STARTTLS
Login credentials	Enabled
User Name	Your mySMTP SMTP username
Password	Your mySMTP password

Use the exact relay hostname from your mySMTP setup email. relayxx.mysmtp.com is only an example.

Shared IP plans are only available to customers in Denmark. All other customers use a dedicated hostname.

Configure the device

Open the Embedded Web Server

Open a web browser, enter the device’s IP address, and log in with admin credentials.

Navigate to SMTP settings

Go to Properties or Connectivity > Setup > SMTP (Email).

Enter the server address

In SMTP Server, enter your mySMTP relay hostname (e.g. relayxx.mysmtp.com).

Set the port and encryption

Set SMTP Port to 587 and set Connection Encryption or Security to STARTTLS.

Enable login credentials

Turn on Login Credentials or SMTP Authentication and enter your mySMTP User Name and Password.

Set the device email address

Enter the Device E-mail Address (for example, printer@yourdomain.com). This domain must be authenticated for your mySMTP account.

Save and test

Click Save or Apply to confirm. Send a test scan-to-email or a test alert to verify delivery.

Troubleshooting

Cannot reach server: check that your network allows outbound connections on port 587. If it is blocked, try port 2525 or 25.

Login rejected: verify your mySMTP username and password. They are case-sensitive.

Relay not allowed: the device email address must use a domain authenticated on your mySMTP account. See DNS settings quick explainer.

No STARTTLS option: on some VersaLink models, select TLS or the highest available encryption setting and set the port to 587.

SMTP settings