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SMTP settings

Server (shared IP, DK only) | mail.mysmtp.com / Shared IP plans are only available to customers in Denmark.
Use the exact relay hostname from your setup email. relayxx.mysmtp.com is only an example.

Configure your NAS

1

Open Notification settings

Open Control Panel > Notification > Email.
2

Add a custom SMTP provider

  1. Click Add > Add provider.
  2. Choose Custom SMTP server.
3

Enter the SMTP settings

  1. SMTP server: your relay hostname (e.g. relayxx.mysmtp.com).
  2. SMTP port: 587.
  3. Secure connection (SSL/TLS): select STARTTLS.
  4. Username: your mySMTP SMTP username.
  5. Password: your mySMTP SMTP password.
  6. Sender email: the address alerts should appear from (must be a verified domain).
  7. Click Save.
4

Send a test email

Click Send a test email and check the recipient inbox. Adjust the sender address or recipient if needed.

Troubleshooting

  • Test email fails: double-check the server name is copied exactly from the setup email, and that the username and password are correct.
  • Connection error on port 587: your network may block it. Try port 2525.
  • Sender address rejected: make sure the sender email uses a domain authenticated for your mySMTP account. See DNS settings quick explainer.
For more error codes, see Common SMTP errors.