> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.mysmtp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Xerox AltaLink and VersaLink SMTP Setup via EWS

> Configure mySMTP on Xerox AltaLink and VersaLink devices using the Embedded Web Server. Set SMTP server, port 587, STARTTLS, and login credentials.

## SMTP settings

| Setting | Value |
| - | - |
| Server | `relayxx.mysmtp.com` (from your setup email) |
| Server (shared IP, DK only) | `mail.mysmtp.com` |
| Port | **587** |
| Connection encryption | **STARTTLS** |
| Login credentials | Enabled |
| User Name | Your mySMTP SMTP username |
| Password | Your mySMTP password |

<Note>
  Use the exact relay hostname from your mySMTP setup email. `relayxx.mysmtp.com` is only an example.
</Note>

<Note>
  Shared IP plans are only available to customers in Denmark. All other customers use a dedicated hostname.
</Note>

## Configure the device

<Steps>
  <Step title="Open the Embedded Web Server">
    Open a web browser, enter the device's IP address, and log in with admin credentials.
  </Step>

  <Step title="Navigate to SMTP settings">
    Go to **Properties** or **Connectivity** > **Setup** > **SMTP (Email)**.
  </Step>

  <Step title="Enter the server address">
    In **SMTP Server**, enter your mySMTP relay hostname (e.g. `relayxx.mysmtp.com`).
  </Step>

  <Step title="Set the port and encryption">
    Set **SMTP Port** to **587** and set **Connection Encryption** or **Security** to **STARTTLS**.
  </Step>

  <Step title="Enable login credentials">
    Turn on **Login Credentials** or **SMTP Authentication** and enter your mySMTP **User Name** and **Password**.
  </Step>

  <Step title="Set the device email address">
    Enter the **Device E-mail Address** (for example, `printer@yourdomain.com`). This domain must be authenticated for your mySMTP account.
  </Step>

  <Step title="Save and test">
    Click **Save** or **Apply** to confirm. Send a test scan-to-email or a test alert to verify delivery.
  </Step>
</Steps>

## Troubleshooting

* **Cannot reach server:** check that your network allows outbound connections on port 587. If it is blocked, try port **2525** or **25**.
* **Login rejected:** verify your mySMTP username and password. They are case-sensitive.
* **Relay not allowed:** the device email address must use a domain authenticated on your mySMTP account. See [DNS settings quick explainer](/getting-started/dns-settings-quick-explainer).
* **No STARTTLS option:** on some VersaLink models, select **TLS** or the highest available encryption setting and set the port to 587.

For more help, see [Scan to email](/email-configuration/email-clients/scan-to-email) and [Common SMTP errors](/troubleshooting/common-smtp-errors).


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