> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.mysmtp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ricoh Printer SMTP Setup via Web Image Monitor

> Configure mySMTP on Ricoh printers using Web Image Monitor. Enter the SMTP server, port 587, STARTTLS, authentication, and administrator email address.

## SMTP settings

| Setting | Value |
| - | - |
| Server | `relayxx.mysmtp.com` (from your setup email) |
| Server (shared IP, DK only) | `mail.mysmtp.com` |
| Port | **587** |
| Connection encryption | **STARTTLS** |
| SMTP authentication | Enabled |
| User Name | Your mySMTP SMTP username |
| Password | Your mySMTP password |

<Note>
  Use the exact relay hostname from your mySMTP setup email. `relayxx.mysmtp.com` is only an example.
</Note>

<Note>
  Shared IP plans are only available to customers in Denmark. All other customers use a dedicated hostname.
</Note>

## Configure the printer

<Steps>
  <Step title="Open Web Image Monitor">
    Open a web browser and enter the printer's IP address in the address bar. Log in with administrator credentials.
  </Step>

  <Step title="Navigate to SMTP settings">
    Go to **Device Management** > **Configuration** > **Network** > **SMTP**.
  </Step>

  <Step title="Enter the server address">
    In **SMTP Server**, enter your mySMTP relay hostname (e.g. `relayxx.mysmtp.com`).
  </Step>

  <Step title="Set the port and encryption">
    Set **SMTP Port** to **587** and set **SSL/TLS** or **Connection Security** to **STARTTLS**.
  </Step>

  <Step title="Enable authentication">
    Turn on **SMTP Authentication** and enter your mySMTP **SMTP User Name** and **SMTP Password**.
  </Step>

  <Step title="Set the administrator email">
    Enter the **Administrator E-mail Address** (the sender address, such as `printer@yourdomain.com`). This must match a domain authenticated for your mySMTP account.
  </Step>

  <Step title="Save and test">
    Click **OK** or **Apply** to save. Send a test scan-to-email or test notification to verify delivery.
  </Step>
</Steps>

## Troubleshooting

* **Connection timed out:** check that your network allows outbound traffic on port 587. If your firewall blocks it, try port **2525** or **25**.
* **Authentication failed:** double-check your mySMTP username and password. These are case-sensitive.
* **Relay access denied:** make sure the **Administrator E-mail Address** uses a domain on your mySMTP account. See [DNS settings quick explainer](/getting-started/dns-settings-quick-explainer).
* **STARTTLS not available:** if your Ricoh model does not list STARTTLS, select **TLS** or the highest available encryption setting.

For shared scan-to-email guidance, see [Scan to email](/email-configuration/email-clients/scan-to-email). For error details, see [Common SMTP errors](/troubleshooting/common-smtp-errors).


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